Terms of Service

1.About Khidma

Khidma is a marketplace where sellers offer digital services and buyers order them online. The work is agreed and delivered between the buyer and the seller through the order page.

2.Your account

• Log in with a mobile number that belongs to you, and keep your login codes private.
• One person per account. You are responsible for what is done with your account.
• Your name and bio must be true and must not imitate someone else.

3.If you sell

• Describe each service honestly, with a real price and delivery time.
• Read the requirements and deliver through the order page before the due date.
• Only deliver work you created or have the right to sell, including fonts, images and code.

4.If you buy

• Explain what you need clearly when you order.
• Check each delivery and accept it, or ask for changes, in good time.
• Pay only through Khidma checkout.

5.The platform fee

Buyers pay the price shown on the service. Khidma keeps 20% of each completed order from the seller, and the seller receives the rest. There is no fee on a cancelled order.

6.Payments, cancellations and refunds

• The buyer pays when ordering. In this project payments are simulated.
• The buyer or the seller can cancel an order before it is delivered. A cancelled order is refunded in full.
• After a delivery, the buyer accepts it or asks for changes.

7.Who owns the work

• Until the buyer accepts the delivery, the work belongs to the seller.
• When the buyer accepts the delivery, ownership of the work and all rights to use it pass to the buyer.
• The seller may show the work in a portfolio only with the buyer’s permission.

8.Not allowed

• Stolen, pirated or unlicensed material.
• Services or content that break Saudi law or public morals.
• Fake reviews, spam, harassment or misleading listings.
• Asking to move an order or its payment outside Khidma.

9.Auctions

• A seller can auction one slot of an active service, with a starting price, an optional hidden reserve price, an optional Buy now price and a duration from 1 hour to 7 days.
• Bids are binding. Your card is held for your highest bid and released at once if someone outbids you. A bid in the last 2 minutes moves the end 2 minutes later.
• When the auction ends, the highest bid wins if it reaches any reserve price: the card is charged and an order is created with the normal 20% fee. Otherwise every hold is released.
• Sellers cannot bid on their own auctions and cannot cancel once there are bids. We may cancel an auction that breaks these terms and release every hold.

10.Reviews and replies

A buyer can review each completed order once. Reviews must be honest and about the order. The seller may reply publicly. We may remove reviews or replies that break these terms.

11.Advertising

• Sellers can buy banner ads for their own active services. Prices are shown before paying.
• An admin reviews every banner. When you pay, the amount is held on your card. It is charged when the banner is approved, and the hold is released if the banner is rejected or you cancel before review.
• An approved ad starts at once and cannot be cancelled or refunded.
• Banners are marked Sponsored. They must be honest, about the linked service, and follow the rules under "Not allowed".
• We may stop an ad that breaks these terms without a refund.

12.Suspension

We may hide a service or suspend an account that breaks these terms.

13.Governing law

These terms follow the laws of the Kingdom of Saudi Arabia, including the E-Commerce Law and the Personal Data Protection Law.

14.Changes

If these terms change, the date at the top changes too. Important changes are shown on the site before they apply.